Returns and refunds

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 5 hours. Once the packaging and shipping process has started, it can no longer be canceled. 

 

Replacement/refund

We offer firstly a replacement (if we have the product in-store) or money back if wrong products have been delivered or if the wrong color, type, or size has been sent. Also, if a product is defective or damaged during shipping we offer a replacement or money back.  Just let us know and we will provide a return address and a replacement or refund. If you discover immediately upon collection that your package is damaged, it is in gabrielalago.com´s interest to have access to photos of the shipping damage as soon as possible and at the latest 7 days after receiving the item. Email these pictures to artista.gabrielalago@gmail.com for further help.


If you are unsatisfied with your order - please contact our support team and we will do our best to help you out!


We will refund the cost of shipping charges if the return is a result of our error or defective product, otherwise, the shipping costs will be the responsibility of the customer.


Pay attention to that we do not issue the refund if: 

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).

 

If we agree on a refund, it’s important that the item is in a new condition. Also, products must be returned with all original internal accessories and packaging. 

 

Please submit replacement/refund requests as soon as possible upon collection or at the latest 7 days after receiving the item. You can do it by sending an email to artista.gabrielalago@gmail.com and describe the matter.

 

COVID-19

Because of COVID-19 and the logistics market situation that has arisen some shipments can be delayed and we apologize for this. We always try to act as fast as possible to avoid unnecessary delays. Thanks for your patience.

 

Most processes tend to be delayed by the current Corona pandemic but we are constantly trying to stabilize and accelerate the daily service and processing times. 

 

Thanks for your patience.